Storage and User Pack Charges

Each of our plans come with a set of included user accounts and a data storage allowance. You can find all plan allowances on our website's pricing page. You can also find a pricing calculator here which will suggest your best plan option based on your user numbers.

As your team grows and you add more MantisHub users or increase your data, we will automatically add 'User Packs' which cover 5 user accounts or 'Storage Packs' for 1GB extra data as needed. Packs are priced monthly or annually depending on your base plan, so you can receive a significant discount if you are paying annually. See monthly and annual plans for more information.

We check your account once a month for user account or storage increases and decreases. If we find an increase that requires an added pack, we'll pro-rate the cost of the pack up until your next renewal date. If we find a decrease, then will we add a pro-rated credit to your account. Monthly plans will have the charge accrued until next renewal whereas annual plans will be charged as user packs are added.

Let's take an example of a Gold plan at $330 annually with an inclusion of 15 users. Let us also assume a user pack cost of $15 monthly and $132 annually (please refer to our pricing page for accurate, current pricing). The corresponding user-pack requirements for this example are shown below based on the number of user accounts:

You can track your usage on your Plan Information page. If your requirements change, you can switch plans at anytime.